Shipping Policy

📦 Order & Delivery

1. Processing your order

Orders will be delivered within 12 business days.

You will receive it on the day of shipment immediately receive an email with your track & trace code, so you know exactly where your package is.

2. Delivery time

All orders are shipped from our warehouse in the Netherlands – so no hassle with long waiting times or customs checks.

✅ Delivery within 12 working days (valid within the Netherlands & Belgium).
✅ Delivery from Monday to Saturday.

Please note: In exceptional circumstances (such as extremely busy periods or unforeseen circumstances), delivery may be slightly delayed. We will, of course, keep you informed.

3. Shipping costs

✔ FREE SHIPPING within the Netherlands and Belgium.
✔ No minimum order amount required – we will cover the shipping costs.

Bee Retro Boy You only pay for the power of Matcha – not for the delivery.

4. Track your order

As soon as your order has been shipped, you will immediately receive a track & trace code by email. You can use this to track your package. real-time tracking via our tracking page.

If you haven't received a track & trace within 3 days of ordering, please contact us via the Contact Retro Boy.

5. Important information

✔ Shipping address: Always check your address carefully when completing your order. Once processed, we can no longer change the address.
✔ Responsibility: Retro Boy is not liable for delays or incorrectly delivered packages due to incorrectly entered address information.
✔ DelaysWe do everything we can to deliver your order on time. In rare cases, external factors may cause delays – but you will always be kept informed.

6. Contact & Customer Service

Have questions or need help? We're here to help!

📧 E-mail: Contact Retro Boy
🕒 ReachableMonday to Friday | 10:00 - 16:00