Complaints
Bee Retro Boy Customer satisfaction is our top priority. We strive to offer our customers the best deals and excellent service. However, it may happen that you're not satisfied with a product or service. In that case, we'd like to hear from you so we can find a suitable solution together.
How do you file a complaint?
Do you have a complaint about a product, an order, or our service? Please contact us through one of the channels below:
📧 E-mail: Contact Retro Boy
Always include the following in your email or message:
✅ You name and order number
✅ One clear description of the complaint
We take in 2 working days contact you to discuss the complaint and offer a solution.
How is your complaint handled?
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Confirmation of receipt: Once we have received your complaint, you will receive an email confirmation.
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ResearchWe will carefully assess your complaint and look for a suitable solution.
- SolutionYou will receive within 5 working days a substantive response from us with a possible solution. Our solutions can vary from a replacement product to a refund or other appropriate compensation.