Refund Policy

Returns Policy – Retro Boy

We use a 30-day return policy. This means you have 30 days you have time after receiving your order to request a return.

Return conditions

To be eligible for a return, the item must:

  • Be in the same condition as you received it

  • Not worn or unused

  • Provided with labels

  • In the original packaging are

  • Have a receipt or proof of purchase

Would you like to request a return? Please contact us via the Contact Retro BoyReturns should be sent to the following address:

Retro Boy The Wind Turbine 7 3815KP Amersfoort

Once your return is approved, you will receive a return label and instructions on how and where to send the package. Items returned without prior return request will not be accepted.

Do you have any questions about returns? Please feel free to contact us via the contact page.

Damage and problems

Please check your order immediately upon receipt. Contact us immediately if:

  • You have received a damaged or defective item

  • You have received an incorrect item

We will assess the problem as quickly as possible and provide an appropriate solution.

Exceptions – Items that cannot be returned

Some articles cannot be returned, under which:

  • Perishable goods (such as food, flowers or plants)

  • Personalized or custom-made products

  • Personal care products (such as cosmetics)

  • Hazardous substances, flammable liquids or gases

NB: Discounted items and gift vouchers cannot be returned.

Do you have questions about a specific item? Please contact us via the Contact Retro Boy.

exchange

Do you want a different item? The fastest way is to return the unwanted item and order the new one. Can be ordered separately after your return has been approved.

Legal reflection period of 14 days (EU)

For orders shipped to the European Union Do you have the right to return your order? 14 days to cancel or return without giving any reason.

The return policy remains the same: the item must be unused, have its tags attached, and be in its original packaging. You'll also need proof of purchase.

Refund

Once we have received and inspected your return, you will receive a confirmation from us.

  • If the return is approved, the amount will be refunded within 10 working days refunded via the original payment method.
    Please note that processing time at your bank or credit card company may take additional time.
  • Have you after 15 working days Haven't received your refund yet? Please contact us via the contact page.
  • If you have any further questions, you can always contact us via the Contact Retro Boy.